Contact ClawRouters

Everything below reaches the same inbox: [email protected]. Naming the category in the subject line routes it faster.

Support and technical issues

Routing behaviour, unexpected model selection, gateway errors, embeddings, speech or routed web search.

Worth checking first: the LLM gateway error reference, indexed by exact error string.

Billing and account

Invoices, plan changes, credits, expiry, cancellation and refund requests.

Payments are processed by Stripe, and subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled case by case — see the terms.

Security disclosure

If you believe you have found a vulnerability, email us before disclosing publicly.

Include reproduction steps, and never put live credentials in the report.

Press and partnerships

Media enquiries, integration partnerships, and questions about how routing decisions are made.

What to include in a routing report

These four things turn a first reply into an answer instead of a request for details.

Other channels